Shipping Policy

Last Updated: July 2026

Thank you for shopping with COTOY!

We are committed to delivering your educational products quickly and securely.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping

COTOY uses Amazon Multi-Channel Fulfillment (MCF) and trusted shipping partners to fulfill customer orders.

Available shipping methods and estimated delivery times are displayed during checkout.

Delivery estimates begin once your order has been processed.

Shipping Destinations

We currently ship to locations where our products are available through our fulfillment network.

Shipping availability may vary depending on destination.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information when available.

Shipping Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to:

• Weather conditions
• Carrier delays
• Customs processing
• High shipping volumes
• Other circumstances beyond our control

COTOY is not responsible for delays caused by third-party carriers.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

COTOY is not responsible for orders delivered to an incorrect address provided during checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the carrier to resolve the issue as quickly as possible.

International Shipping

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Contact Us

If you have any questions about shipping, please contact us:

Email: hello@cotoymath.com
Website: www.cotoymath.com